Sunday, January 20, 2013

Technical Support Interview Questions Part4



1. Which feature in MS Outlook Express allows different individuals send and receive emails in MS Outlook Express using separate accounts?
Ans: The Identities feature allows multiple customers to send and receive emails using separate accounts.

2. A customer running Windows XP Home with an antivirus application installed in his computer. He downloaded a program from the internet and installed it on his computer. After that, he began to receive e-mail messages from unknown people. The Customer removed the program but he is still receiving the e-mail messages. You need help the customer, what should you instruct the customer?
Ans. Download the most recent virus signature files and scan his computer for viruses.

3. You are installing a new Windows XP configuration and you like to specify which HAL to install. What should you do?
Ans. Boot from the Windows XP CD to initiate Setup. At the point in text-mode setup where a message at the bottom of the screen reads “Press F6 if you need to install a third party SCSI or RAID driver,” press F5.

4. When you are configuring power management on your Windows XP,who/what will control the ACPI functions?
Ans. ACPI will be fully controlled by The operating system.

5. Which file must be located in the root folder of the active partition for dual booting of Windows XP and Windows Me to boot?
C. Boot.ini

6. Customer gives a call and states that he is unable to get online. He uses a cable connection to get online on windows XP Operating system. You run the ping 127.0.0.1 on his computer and get the result as all the packets are lost. What is the next step you would perform?
Ans. Reset the TCP/IP stack

7. Frequently, users in your office leave floppy disks in drives. This causes problems when users attempt to boot with floppies still in drive and results in a support request. You want to change the computer from seeking the A: drive as the first drive to boot from. Which of the following is the best way to do this?
C. Change the boot order in CMOS

8. The range of IP addresses that ICS (Internet Connection Sharing) use by default is 192.168.0.1 through 192.168.0.254. What is the IP address of the machine on which you enabled the ICS option?
Ans. 192.168.0.1

9. After rebooting your Windows XP Professional computer, your monitor shows a blank blue screen. You remember that a Video driver was just installed. Which is the best way to recover from this?
Ans. Reboot and press F8. From the advanced option menu select the “Last Known Good Configuration” option.

10. If you need to dual boot a computer with Windows XP ( Professional) and Windows (Me) and allow all partitions to be accessible from both operating systems, which file system should be used when creating the partitions?
Ans. FAT32

Technical Support Interview Questions Part3



  • How would you Enable or Disable the Firewall in Windows XP?
  • How would you Start or Stop a Windows Service?
  • How can you check the IP address of your computer?
  • How to Bookmark a webpage?
  • How to access the Windows System Registry?
  • Where are the Temp files located and how would you remove them?
  • Name some difference between Windows XP and Windows Vista. What are their system requirements?
  • What is Safe Mode?
  • What is a MODEM?
  • What is SMPS?
  • What is SDRAM
  • Technical Support Interview Questions Part2

    1. What is BIOS?
    Ans: BIOS stands for Basic Input-Output System and is pronounced as “Bye-Ose“. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. BIOS can also be called as a Special Software that interfaces the major hardware components of a computer with the Operating System. It is usually stored in a Flash Memory Chip on the Motherboard.
    Some functions of BIOS:
    1. Performs a POST (Power-On Self Test) for all the different Hardware Components in the System to make sure everything is working properly.
    2. Activating other BIOS Chips on different cards installed in the computer, for example, SCSI and Graphics Cards.
    3. Provides a set of low-level suiting that the Operating System uses to interface different Hardware devices. BIOS manages things in your computer like the Keyboard, Monitor, Serial and Parallel Ports especially when the computer is Booting up.
    4. Manage the settings for Hard-disk drives, System Clock etc.
    Sequence of things done by the BIOS when you turn on your Computer:
    1. Check the CMOS for Custom Settings
    2. Load the interrupt Handlers and Device Drivers
    3. Initialize Registers and Power Management
    4. Perform POST (Power On Self Test)
    5. Display System Settings
    6. Determine which devices are Bootable
    7. Initialize the Bootstrap sequence

    Technical Support Interview Questions Part1


    1A Customer running Windows XP (Home Edition) with an Antivirus application installed reports that he has downloaded a program from the internet and installed it in his computer. After installing the program, he started receiving emails from people he never knew. The Customer removed the program from his computer but he is still getting those emails. How would you help this customer?
    Ans: Download the most recent virus signature files and scan his computer for viruses.

    2. You are configuring Power Management on your Windows XP Computer. With ACPI, Power Management should be under the exclusive contol of:
    Ans: The Operating System

    3. Which file must be located in the root folder of the Active Partition for Dual Booting of Windows XP and Windows ME to boot?
    Ans: Boot.ini

    Friday, January 11, 2013

    Windows Port Scanner Utility


    When troubleshooting client or server side application network connectivity issues, it is often necessary to determine if access to a certain port that the application uses is being blocked. In this article we’ll take a quick look at how to view open ports using a number of lightweight freeware tools for Microsoft Windows. You might just be surprised at how effective these free utilities are at helping you to scan open ports and get to the root of the problem.

    The first tool of note is one many admin and support folk might have heard of; the Windows command line utility called netstat.exe. Netstat.exe, located in the Windows ‘System32’ folder, allows you to view ports that are open or in use on a particular host, but should not be confused with a network port scanner which actually probes a host for open ports.
    To view which ports are listening (open) on a local host using netstat, from the command prompt type the following:

    netstat –an ¦find /i “listening”
    The results will be displayed across four columns – the protocol type, local IP address and associated port number, foreign IP address, and state – as shown in the image below. The column of interest in this case would be the second column.

    Tuesday, January 8, 2013

    Earn Money With ADF.LY

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    Adf.ly is a URL shortner that pays money to shorten our URLs.It is a not a scam site and you can make money with adfly. It works same like Tinyrul.Earn with adfly is a not a hard thing to do.You only need a few clicks before it done.Then just put it as a link at your article or your site and generate traffic to that article. I done a lot with adfly and I think you can too.You can see the summary of adfly below.

    Monday, January 7, 2013

    25 Myths About Job Interviews


    25 Myths About Job Interviews
    MYTH #1: Every interview in my job search will be a job interview.
    REALITY: Some of the most fruitful interviews you can engage in are referral interviews. These are interviews which you set up and conduct to gain information, advice, referrals and to be favorably remembered. Referral interviews often lead to job interviews and provide invaluable information for your later job interviews—including the process of negotiating your salary.

    MYTH #2: My resume will get me the job. If I write an excellent resume, I don’t have to worry about anything else.
    REALITY: The purpose of your resume and cover letter are to get the attention of the employer and to motivate that person to want to find out more about you—invite you to an interview. You still must sell yourself in the interview which includes establishing rapport with the interviewer(s) as well as giving evidence of your accomplishments.

    100 Networking Questions (part2)


    100 Networking Questions (Part2)
    Q51. What are the data units at different layers of the TCP / IP protocol suite?
    Ans. The data unit created at the application layer is called a message, at the transport layer the data unit created is called either a segment or an user datagram, at the network layer the data unit created is called the datagram, at the data link layer the datagram is encapsulated in to a frame and finally transmitted as signals along the transmission media.
    Q52. What is Project 802?
    Ans. It is a project started by IEEE to set standards that enable intercommunication between equipment from a variety of manufacturers. It is a way for specifying functions of the physical layer, the data link layer and to some extent the network layer to allow for interconnectivity of major LAN protocols.
    It consists of the following:
    • 802.1 is an internetworking standard for compatibility of different LANs and MANs across protocols.
    • 802.2 Logical link control (LLC) is the upper sublayer of the data link layer which is non-architecture-specific, that is remains the same for all IEEE-defined LANs.
    • Media access control (MAC) is the lower sublayer of the data link layer that contains some distinct modules each carrying proprietary information specific to the LAN product being used. The modules are Ethernet LAN (802.3), Token ring LAN (802.4), Token bus LAN (802.5).
    • 802.6 is distributed queue dual bus (DQDB) designed to be used in MANs.

    100 Networking Interview Questions Answers


    100 Networking Questions (Part1)
    Q1. What are 10Base2, 10Base5 and 10BaseT Ethernet LANs?
    Ans. 10Base2—An Ethernet term meaning a maximum transfer rate of 10 Megabits per second that uses baseband signaling, with a contiguous cable segment length of 100 meters and a maximum of 2 segments.
    10Base5—An Ethernet term meaning a maximum transfer rate of 10 Megabits per second that uses baseband signaling, with 5 continuous segments not exceeding 100 meters per segment.
    10BaseT—An Ethernet term meaning a maximum transfer rate of 10 Megabits per second that uses baseband signaling and twisted pair cabling.

    Q2. What is the difference between an unspecified passive open and a fully specified passive open?
    Ans. An unspecified passive open has the server waiting for a connection request from a client. A fully specified passive open has the server waiting for a connection from a specific client.
    Q3. Explain the function of Transmission Control Block.
    Ans. A TCB is a complex data structure that contains a considerable amount of information about each connection.

    25 HR Interview Questions & Answers


    25 HR Interview Questions Answers
    1. Tell me about yourself. 
    Since this is often the opening question in an interview, be extra careful that you don’t run off at the mouth. Keep your answer to a minute or two at most. Cover four topics: early years, education, work history, and recent career experience. Emphasize this last subject. Remember that this is likely to be a warm-up question. Don’t waste your best points on it.

    2. What do you know about our organization? 
    You should be able to discuss products or services, revenues, reputation, image, goals, problems, management style, people, history and philosophy. But don’t act as if you know everything about the place. Let your answer show that you have taken the time to do some research, but don’t overwhelm the interviewer, and make it clear that you wish to learn more.
    You might start your answer in this manner: “In my job search, I’ve investigated a number of companies.
    Yours is one of the few that interests me, for these reasons…”
    Give your answer a positive tone. Don’t say, “Well, everyone tells me that you’re in all sorts of trouble, and that’s why I’m here”, even if that is why you’re there.

    Interview Questions for Network Support Engineer


    Interview Questions for Network Support Technician
    Q. Please describe the importance you place on customer service versus technical skills.
    A. Most interviewers like to start with big picture questions and then work their way into more technical areas. IT is a service organization and customer service is at its core. In particular, customer service skills are just as important as technical skills, particularly in panic situations when systems are down or the user has just deleted their board presentation that’s due in 30 minutes. We’ve all had these situations. You should be prepared to talk about a specific situation where you’ve excelled and received accolades from an end-user. If they put it in writing, mention that as well.
    Q. What steps do you take when troubleshooting a networking issue?
    A. As a support technician, your job is to solve problems. This question provides the interviewer with insight into your troubleshooting skills. Of course, the most important part of troubleshooting any problem is to divide the tasks of problem resolution into a systematic process of elimination, like this:
    1. Define the problem.
    2. Gather detailed information.
    3. Consider probable cause for the failure.
    4. Devise a plan to solve the problem.
    5. Implement the plan.
    6. Observe the results of the implementation.
    7. Repeat the process if the plan does not resolve the problem.
    8. Document the changes made to solve the problem.
    Be prepared before the interview, so you can provide an example of these skills in action.
    Q. How would you prioritize support issues?
    A. It is unlikely that as a network administrator or technician you will receive problem calls one at a time. Typically, when you receive one call, you already have three people waiting for service. For this reason, you must learn to prioritize. Your answer to this question will provide the interviewer with insight into how effectively you prioritize. It’s not a trick question, though sometimes it can feel that way. You probably have a process that you use instinctually. Talk about it. It probably includes many of the following components:
    • Total network failure (affects everyone)
    • Partial network failure (affects small groups of users)
    • Small network failure (affects a small, single group of users)
    • Total workstation failure (single user can’t work at all)
    • Partial workstation failure (single user can’t do most tasks)
    • Minor issue (single user has problems that crop up now and again)

    Interview Questions for Sys. Eng/ Net. Eng.


    Interview Questions for System Engineer / Network Engineer
    General Questions
    Q. Describe the network environments of the organizations that you have supported in the past.
    A. This general question provides you with an opportunity to start the conversation regarding the technologies that you have experience with. Be descriptive in your answer. Include the number of users, number of remote sites, types of systems, type of connectivity between sites, network configuration, ISP used, routers/switches used, and the size of the overall engineering team. Also include who you reported to and the management style of that manager.
    Q. What’s the difference between the WWW and the Internet?
    A. This question will throw a lot of people off, but it is absolutely valid. The Internet is a collection of computers and networks that can all talk to each other, while WWW is an application that runs on the Internet.
    Q. What is TCP/IP?
    A. This is a great question in that it forces the candidate to display their knowledge of the protocol.
    Q. What is TCP? UDP? How do they differ?
    A. This is another question to determine the level of knowledge that the candidate possesses. TCP is a slower/authenticated protocol, while UDP is faster in theory, requiring less overhead but without the ability to verify that the data was delivered correctly or at all.

    Interview Questions for Sys Admin/ Net Admin Engineers


    Interview Questions for System Administrator / Network Administrator
    General Questions
    Q. Please describe the technical environment of your current (or most recent) position.
    A. When describing the technical environment that you currently support, be sure to include the number of users you support, the number of IT staff, the technical infrastructure including servers, types of connections, desktop operating systems, your job duties, and your work schedule.
    You should be prepared to talk about each of the positions you have listed on your résumé in this way. Also be prepared with a follow-up statement of your most significant accomplishment.
    Q. How do you keep your technical knowledge and skills current?
    A. Keeping your skills current demonstrates initiative and a desire to perform at high standards. Be prepared with a list of resources including professional groups.
    Q. Please describe your greatest technical challenge and how you overcame it.
    A. Ah, an opportunity for a story. Great examples to draw on: how you taught yourself a new operating system, the installation of a complex system, integration of multiple systems, building of an e-commerce web site.
    Q. What are some of the tools you use to make your job easier?
    A. All network administrators have a bag of tricks. You should share some of your trade secrets as a way of demonstrating that you can be efficient in your job as a network administrator. These can include ghosting tools, troubleshooting tools, and documentation tools.

    Sunday, January 6, 2013

    Interview Questions for System Administrator Engineer


    1. What is an IP address?
    2. What is a subnet mask?
    3. What is ARP?
    4. What is ARP Cache Poisoning?
    5. What is the ANDing process?
    6. What is a default gateway? What happens if I don’t have one?
    7. Can a workstation computer be configured to browse the Internet and yet NOT have a default gateway?
    8. What is a subnet?
    9. What is APIPA?
    10. What is an RFC? Name a few if possible (not necessarily the numbers, just the ideas behind them)

    Interview Questions & Answers for Desktop Support Engineer


    General Questions
    Q. What desktop operating systems are you familiar with?
    A. Before you answer this question, you should have some background information on what operating systems are used within the organization you are interviewing with. Undoubtedly, you will be asked to elaborate on your skill set with each of these operating systems so it’s best to tailor your elaboration to the operating systems that are relevant to the hiring manager. This being said, don’t leave out mentioning experience in other operating systems. You never know whether the company may be evaluating the migration to a different OS.
    Q. Have you used imaging software before? How do you find these tools useful?
    A. Automation tools are an important part of your job as a desktop support technician. Elaborate on the tools that you’ve used. Hiring managers want to assess your in-depth knowledge and experience with using these tools. This means talking about how you use their various feature sets. (If you have an opinion, you probably know the product pretty well.)
    Q. What are the pitfalls of using imaging software?
    A. This question is meant to assess how well you know these products. For example, discussing the importance of testing the image demonstrates that you use these tools on a regular basis.
    Q. Have you used any software distribution tools? If so, which ones and how were they used?
    A. Like imaging software, software distribution tools are an important part of your job. Hiring managers are looking for knowledge that these tools exist and how they can be used to support your organization.

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