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Technical Support Interview Questions Part4

1 . Which feature in MS Outlook Express allows different individuals send and receive emails in  MS Outlook Express  using separate accounts? Ans: The Identities feature allows multiple customers to send and receive emails using separate accounts. 2.  A customer running Windows XP Home with an antivirus application installed in his computer. He downloaded a program from the internet and installed it on his computer. After that, he began to receive e-mail messages from unknown people. The Customer removed the program but he is still receiving the e-mail messages. You need help the customer, what should you instruct the customer? Ans. Download the most recent virus signature files and scan his computer for viruses. 3.  You are installing a new Windows XP configuration and you like to specify which HAL to install. What should you do? Ans. Boot from the Windows XP CD to initiate Setup. At the point in text-mode setup where a message at the bottom of the sc...

Technical Support Interview Questions Part3

How would you Enable or Disable the Firewall in Windows XP? How would you Start or Stop a Windows Service? How can you check the IP address of your computer? How to Bookmark a webpage? How to access the Windows System Registry? Where are the Temp files located and how would you remove them? Name some difference between Windows XP and Windows Vista. What are their system requirements? What is Safe Mode? What is a MODEM? What is SMPS? What is SDRAM

Technical Support Interview Questions Part2

1. What is BIOS? Ans:  BIOS stands for  Basic Input-Output System  and is pronounced as “ Bye-Ose “. The BIOS is available on all the computers. It makes sure that all the components of the computer can function together. It has information about all the hardware components in the Computer. BIOS can also be called as a Special Software that interfaces the major hardware components of a computer with the Operating System. It is usually stored in a Flash Memory Chip on the Motherboard. Some functions of BIOS: Performs a POST (Power-On Self Test) for all the different Hardware Components in the System to make sure everything is working properly. Activating other BIOS Chips on different cards installed in the computer, for example, SCSI and Graphics Cards. Provides a set of low-level suiting that the Operating System uses to interface different Hardware devices. BIOS manages things in your computer like the Keyboard, Monitor, Serial and Parallel Ports especially when...

Technical Support Interview Questions Part1

1 .  A Customer running Windows XP (Home Edition) with an Antivirus application installed reports that he has downloaded a program from the internet and installed it in his computer. After installing the program, he started receiving emails from people he never knew. The Customer removed the program from his computer but he is still getting those emails. How would you help this customer? Ans:  Download the most recent virus signature files and scan his computer for viruses. 2.   You are configuring Power Management on your Windows XP Computer. With ACPI, Power Management should be under the exclusive contol of: Ans:  The Operating System 3.   Which file must be located in the root folder of the Active Partition for Dual Booting of Windows XP and Windows ME to boot? Ans:  Boot.ini